Self Help Tips

My Computer was Hacked!
If you believe your computer was hacked, shut it down immediately and then open a support ticket here to report the problem. If you are unable to shut it do...
Sat, Oct 5, 2019 at 5:16 PM
Suspicious Email
If you receive a message an email message that looks in any way suspicious, do not click on any link for follow any request or instructions in the message. ...
Sat, Oct 5, 2019 at 5:08 PM
Securing Your Data and Equipment
For real-world recommendations on how to secure your business from online threats, visit the Security page of our website, https://ait.cx/security/.
Sun, Oct 6, 2019 at 5:09 PM
Outlook Not Sending and Receiving Messages
A fairly common problem with Microsoft Outlook is that it goes into offline mode. This mode is for using Outlook when you have a potentially insecure Intern...
Sat, Oct 5, 2019 at 4:55 PM
Password Not Working
If your Office 365 password is not working, check to see if it expired. To do that go to portal.office.com and sign in. If you are prompted to select a new ...
Thu, Oct 31, 2019 at 2:02 PM
WordPerfect Crashes
WordPerfect sometime has problems managing temporary storage that it uses for scratch space.  If its "temp" files get corrupted then WordPerfect c...
Thu, Nov 14, 2019 at 2:12 PM
Prevent Microsoft Teams from Automatically Launching
You can prevent Teams from automatically launching as follows:  Right-click on the taskbar at the bottom of the screen and then click on Task Manager.  I...
Mon, Jan 13, 2020 at 6:41 PM
How to Find the Hostname of Your Computer
Windows On a computer running Microsoft Windows, click the Start button (at the bottom-left of the screen), type "cmd" (without the quote marks),...
Sat, Aug 22, 2020 at 3:50 PM
Reporting a Phishing Message to Microsoft
If you are viewing the message in Outlook: If you haven't already, you will need to install the Report Message button. To do this, click the "Br...
Tue, Mar 23, 2021 at 11:46 AM
Website Ping Test
This test is used to help isolate problems accessing websites. Follow the steps below: Determine the Fully Qualified Domain Name (FQDN) of the website ...
Fri, Jan 15, 2021 at 12:15 PM