ProCare and TotalCare subscribers can download and install our Atera system maintenance and support software for free. 

  1. Browse to www.ait.cx.
  2. Click "Support" on the menu bar at the top of the page.
  3. Click the purple "Downloads" button.
  4. Enter the password provided by your technician.
  5. Click the "Windows Support App" button. 
  6. When the file (setup.msi) has been downloaded, click on it to start the installation. If you don't see an option to click on it, then open the Windows File Explorer (yellow folder icon), navigate to the Downloads folder, and then double-click the "setup" program. 
  7. Click "Yes" when asked, "Do you want to allow this app to make changes to your device?"